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FAQs

How long does it take for an order to arrive?

  • This depends on the product ordered. We offer same day delivery in Seattle and its neighborhood on most of our products. Generally, if the description says USA shipping, the shipping should take 2-7 days. However, sometimes we run low and stock or the item has to come from abroad and wait times may be 1-2 weeks (15 business days or more).
  • We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you may have to wait a little longer to get your order but it's always worth it!
  • Please email us at support@AfrikanMarket.com to check on your order. 

    Do you accept exchange for a different size?

    • We may accept exchanges depending on the product ordered. If you selected the incorrect size of a customized item, unfortunately we cannot do an exchange because each item under this category is custom-designed for each customer. 

    What do I do if I receive the wrong item or my item is defective?

    • If this happens, we are truly sorry. Please email us at support@AfrikanMarket.com and tell us your order number and how we messed up.  
    • We will take care of you and cover all costs of getting you the right item. We will send you the appropriate item and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!

    Do you ship internationally?

    • Yes, we currently offer international shipping. 

    How do I track my package?

    • You can check on the status of your order at any time by emailing the customer support desk at support@AfrikanMarket.com or going to https://www.afrikanmarket.com/track-orders and enter your Tracking number to track your package.

      RETURNS & EXCHANGES

      • Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap! 

      STILL HAVE QUESTIONS?

      • Sure, no problem! Just email us at support@AfrikanMarket.com.com and we'll get back to you right away. 
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